1. The program
Text messaging is operated by Agency Media Partners, LLC doing business as SARK Agency, 6372 N. Sharon Ave, Fresno, CA 93710.
We send two kinds of messages. First, messages from SARK about a call you booked, a project we are running for you, or an inquiry you sent us. Second, messages we send on behalf of a client business that you contacted, such as a home services company that we handle marketing and scheduling for. In that second case the message will identify the business it is coming from, and your consent belongs to that business.
2. How you opt in
We only message a number when someone has given express consent for that number. Consent is given by:
- Submitting a form or booking request that includes a clear checkbox or statement agreeing to receive text messages
- Texting us first, or replying to a message, or verbally agreeing to texts on a recorded or documented call
- Requesting a quote, appointment, or service where texting is described at the point of request as how we will follow up
Consent to receive marketing text messages is never a condition of buying anything. You must be at least 18 and be the account holder or authorized user of the mobile number you give us. Do not give us someone else's number.
3. Message frequency
Frequency varies based on what you signed up for. Conversation and service messages, such as appointment confirmations and replies to your questions, are sent as needed. Recurring marketing or promotional messages are limited to no more than 4 messages per month unless you agree to more.
4. Cost
Message and data rates may apply. SARK does not charge for text messages, but your mobile carrier may, depending on your plan. Check with your carrier if you are unsure.
5. How to stop
Reply STOP to any message to opt out. You can also reply END, QUIT, CANCEL, or UNSUBSCRIBE. You will get one confirmation message and then nothing further from that program. If you opted in to more than one program, you may need to send STOP to each one.
To opt back in later, text START or sign up again. You can also email hello@sark.agency at any time and ask us to remove your number.
6. How to get help
Reply HELP to any message and we will send back contact information. You can also email hello@sark.agency.
7. Your number stays with us
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.
The only parties who ever touch your number are the messaging providers that deliver the message, and they may use it only to deliver it. We do not sell it, rent it, trade it, or add it to a list for anyone else. Where we send messages on behalf of a client business, your number and consent stay with that business and are not reused for any other client. Full details are in our Privacy Policy.
8. Carriers and delivery
Delivery is subject to your carrier and to conditions we do not control. Messages may be delayed or fail to arrive. Carriers are not liable for delayed or undelivered messages, and neither SARK nor its messaging providers guarantee delivery.
Supported carriers include AT&T, Verizon Wireless, T-Mobile, and most US regional carriers and their affiliates. Carrier support can change without notice.
9. Privacy
Everything we do with the information you send by text is covered by our Privacy Policy. Do not send sensitive information by text, including payment card numbers, Social Security numbers, or health information.
10. Changes
We may update this policy. The effective date at the top of this page shows the last revision.
11. Contact
Agency Media Partners, LLC dba SARK Agency
6372 N. Sharon Ave, Fresno, CA 93710
hello@sark.agency